Store Terms & Conditions

We offer free returns on all online orders.

If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 14 days of the delivery date, subject to the terms and conditions detailed below.

Fragrance & Grooming – Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the packaging is unsealed.

Returns Conditions

When making exchanges and returns, please bear in mind that:

  • Any items returned must be in the same condition in which you received them.
  • For reasons of hygiene, panties, thongs, and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
  • When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, The Boutique will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Refunds

The refund period may vary between 3 and 12 working days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

Please handle all items with care.

Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Post returns items to:

The Boutique Returns

49 Gover Court

London

SW4 6QN